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Conditions of Use

Wonder Woman Quilts Damaged and Return conditions

Damage and Return Policy

We want you to be happy! If you're not completely thrilled with one of our items, we will refund or exchange your order with NO RESTOCKING FEE.
How It Works
The instructions below are designed to expedite the return of your item. Each of the steps below must be followed in order for Allen D Kelly &Associates LLC to provide you with a satisfactory experience.

Gifts
We are so glad you are giving one of our items as a gift to a friend or loved one. It is your responsibility as the purchaser to inspect the item upon receipt of the item and notify us of any damage or issues per our policy below...NO EXCEPTIONS.
Return of a damaged item during shipping (to lower 48 United States).

    1. Contact us immediately (within 5 days of delivery). Contacting us after this period voids any claim.
    2. Email us pictures of the damage in question to help@adkelly.com within 7 days of contacting us about this claim. These are required by the shipping company to file a damage claim -
    THERE ARE NO EXCEPTIONS OF THIS POLICY
    .

    3. Once we receive the pictures, our venders will review the damage. If not repairable you will be asked to destroy the item and provide proof with pictures.
    4. If we deem the item is not "easily repairable", a replacement will be sent to you at no cost.
    5. Place the item securely in the original packaging, exactly as it was packaged. Include all paperwork, parts and accessories that were included with the item.
    6. We will then ship to you another item at no additional cost.

Return of a damaged item during shipping (contiguous 48 United States).
Same policy applies as above, but due to customs, duties, and other regulations regarding shipping to foreign countries, we may ask you to destroy the item even if it is "repairable". A new item will be sent to you at no additional costs. Duties, taxes, and any additional fees are non-refundable. You will need to contact the shipping company for reimbursement.
Return of an item without a Return Merchandise Authorization (RMA) #
Sending an item back to us without prior authorization voids your eligibility for a refund as this voids the damage claim eligibility with the shipping company. A 25% restocking fee is assessed for all orders that are returned without a valid RMA number. The fee will be deducted from the total refund amount. In the event that a return is needed, we will make arrangements for the return. Do not send it back via any other means.

Return of an item you are unsatisfied with:

    1. Contact us immediately (within 5 days of delivery). Contacting us after this period voids any claim.
    2. Obtain a return authorization number from us.
    3. Place the item securely in the original package, exactly as how it was packaged. Include all paperwork, parts and accessories.
    4. Ship the item back to us through (at your expense) UPS to the Merchandise Returns Address given to you. It is recommended that the return is insured for the purchase price in case of loss or damage. You will need to contact the shipping company for claims if needed.
    5. Email us the tracking number of the shipment.
    6. We will notify you when we receive the item and ensure that it in saleable condition.
    7. If the return is in saleable condition, we will process your refund right away (within 14 days at the absolute most). It will take 2-3 days to reflect on your account statement once the refund has been processed.
    8. The refund will be in the same form of payment equal to the "total unit price" of the items printed on your invoice. This excludes shipping and handling (unless there was a shipping mistake). If shipping and handling was included in the item price, the actual UPS/DHL cost for that box size and weight will be deducted.

If you fail to follow the instructions above, your return/exchange will be void. Please contact us with any questions regarding our policy.

Thank, you...

Wonder Woman Quilts - 4276 Siletz Highway, Lincoln City, OR 97367 (541) 994-5476
Click below to e-mail us at:
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Created & Maintained by:
Allen D. Kelly & Associates LLC.

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